Your Order

By placing an order you are confirming that you are 18 or over. We reserve the right not to deliver if we are unable to verify this. If your order is a gift and contains alcohol, the recipient must also be aged 18 years or older.

Should you wish to make an amendment to your order please contact us as soon as possible either via email orders@craftbrew.com.hk We regret that we are unable to accept amendments if your order is packed and ready for dispatch.

Prices and Payment

All prices and charges on this site are shown in Hong Kong Dolllars and exclude delivery charges.  The total cost of your order is the price of the products you order plus the applicable delivery charge. All costs and discounts will be set out clearly before you submit your order. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. We try very hard to ensure that all information on this site is accurate however, occasionally errors can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it. We accept payment by the cards listed below and on the payment page. Payment is deducted when we process your order.

Delivery

Normally, local deliveries will take between 3 and 5 working days and we do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. Please allow extra time for deliveries to Scottish islands. Deliveries will need to be signed for. It is your responsibility to ensure you are able to collect the item if the courier was unable to find you. If you are not available and delivery was not possible, we reserve the right to apply further delivery charges should you require us to re-send your item. Please make sure you keep the receipt enclosed with your goods.

Delivery fees

Delivery is charged at $100 per case of 24 beers on Hong Kong Island with other charges appled for other areas of Hong Kong. Shipping worldwide is available however special rates apply to international shipping.

All beer parcels will be sent by SF Express, while merchandise will be sent via Hong Kong Post. Craft Brew & Co. accepts no responsibility for failure to deliver due to circumstances beyond our control.

Missing, Damaged or Incorrect Orders

We try very hard to ensure that you receive your order in amazing condition. If you do not receive all your products or in the unlikely event that a product arrives damaged or faulty, please email us at orders@craftbrew.com.hk. for returns, cancellations and refunds

If we fail to deliver the correct product that you have ordered or your purchase arrives damaged we will arrange to replace the item or refund you as you prefer. We will not accept returns or offer refunds for any other reason. With this in mind please choose your product carefully and ensure that it is as you require checking important factors such as its size. Please be aware all shipping costs to return an order that is not damaged or faulty are at the cost of the consumer. All costs of returns for wrong, faulty or damaged items are covered by us. Products maliciously damaged will not be refunded.

1. SPOILT OR FAULTY GOODS

If your beer or merchandise arrives and is spoilt then please let us know as soon as possible.

If your purchase is faulty then please contact us with your order number (this can be found on your invoice below your name and address or in the confirmation email we sent you) and with details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace or refund the faulty product, whichever is your preference. Please be aware whilst the goods are in your possession it is your responsibility to secure them and ensure they are available to collect.

Bottles, glasses and labels can and do vary from batch to batch. The images shown on our website may differ to current stock items. Branded glassware may contain air bubbles this does not count as a faulty product.

Returns once cleared by Craft Brew & Co. can be sent to:

Craft Brew & Co. (Returns)
G/F, 17 Old Bailey St. Central. Hong Kong

2. DAMAGED GOODS ON DELIVERY

Please check your delivery on receipt. If signing for goods that are damaged please sign as “damaged”, or “unchecked” if you’re not able to check at the time of delivery. In the unlikely event your order is received damaged please contact us immediately emailing us at orders@craftbrew.com.hk. Please retain the original packaging for returning your order. Contact us with your order number (this can be found on your invoice below your name and address or in the confirmation email we sent you) and with details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace or refund your order, whichever your preference.

Please be aware whilst the goods are in your possession it is your responsibility to secure them and ensure they are available to collect.

3. SHORTAGES

It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 3 days of delivery.

4. INCORRECT GOODS

It is your responsibility to notify us of any incorrect goods supplied within 7 days of delivery.

This policy does not affect your statutory rights.